REFUND POLICY
Digital products are supplied immediately and refunds are not provided for change of mind. This does not limit any rights or remedies available under the Australian Consumer Law. If you experience a genuine access or download problem, please contact us for assistance.
Refund Policy
At namuh Performance Consulting, we aim to provide clear, practical and high-quality digital training products and professional services.
Digital Products
Because our downloadable programs, planners and guides are digital products that customers receive immediate access to, refunds are not provided for change of mind once a purchase has been completed.
Free planners, resources and two-week starter programs are available across the website so customers can review our training approach, presentation and program structure before purchasing a complete program. Customers are also encouraged to read the product description, suitability information, equipment requirements and program inclusions before completing their purchase.
Refunds will not ordinarily be provided because:
A customer changes their mind after purchasing.
A customer decides not to begin or complete the program.
The program does not produce a particular personal, fitness or performance outcome.
The customer did not review the product description, suitability information or equipment requirements before purchasing.
The customer experiences difficulty opening a file using a particular browser, device or application when the supplied files are otherwise functioning correctly.
If you experience a genuine problem accessing or downloading your purchase, please contact us. We will first attempt to resolve the issue by providing technical guidance, resending the download link or supplying replacement files.
Accidental duplicate purchases may be reviewed on a case-by-case basis.
Coaching and Professional Services
Consultations, fitness testing, movement analysis and coaching appointments may be rescheduled or cancelled when at least 24 hours’ notice is provided.
Cancellations made with less than 24 hours’ notice and non-attendance may not be eligible for a refund. If a prepaid service has not yet commenced, requests will be considered according to the circumstances and any applicable consumer rights.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
If a digital product or service is faulty, materially different from its description, not supplied as agreed or otherwise fails to meet an applicable consumer guarantee, the customer may be entitled to an appropriate remedy.
Contact
For assistance with a purchase, download or service, please contact:
Please include your name, order details and a brief description of the issue.